What is the return policy for Apple products like iPad in Malaysia? I know in US consumers can return their Apple products (iPhone, iPad, iPod etc) easily, but in Malaysia, can it be done? I am sure many Malaysians are curious about this.
Last week I placed an order for an iPad wifi 32GB. I was excited when I it arrives yesterday. First thing I did was to go to Digi to register for their broadband plan. (I was planning to sign up for Digi Discover Day Plan). But to my dismay they told me that I can NOT put a sim card to my new iPad Wifi. Then only I realized that I have ordered a wrong iPad. I was supposed to order iPad 32GB Wifi + Cellular not iPad Wifi.
I was really disappointed with myself for making such a stupid mistake by ordering the wrong iPad. I was mad and angry with myself for spending RM1799.00 with out checking my order properly. I thought, gone case already. I got to buy a MiFi gadget which will cost me around RM300.00 to RM400.00. And it is going to be tedious and troublesome to bring a MiFi every where I go.
Calling Apple to ask about their return policy did not cross my mind at first, because I was too upset to think properly. But after a while when got myself together, I thought maybe I should give Apple a call and ask about their return and refund policies. I was skeptical at first. This is Malaysia, land of kiasu.
I called Apple and a pleasant customer service lady answered my call. I told her my problem about ordering a wrong iPad. The first thing she told me was "Apple's products are not returnable once the they are shipped out." I was like "DANG!". But she continued her lines by saying that she will bring my case to her managers for considerations, and promised to call me back within an hour. There is a hope after all, though I was not putting my hope too high. I was prepared to get "Sorry to disappoint you .... blah blah blah"
Half an hour later, the Apple Customer service lady called me. AND ..... she told me Apple will take back my iPad Wifi and replace it with new iPad Wifi + Cellular 32GB. Hallelujah ! I can't believe my ears at first. Did I hear her correctly? Did she say YES to my request to exchange iPad Wifi to iPad Wifi + Cellular? Indeed I heard her correctly.
These are the steps that I need to take :
1. I need to place a new order for iPad Wifi + Cellular 32GB.
2. Get the order number.
3. Give the number to her.
And Apple will :
1. Arrange for a courier service (DHL) to come and collect my wrongly ordered iPad Wifi.
2. Process the return.
3. Apple will give a full refund in 3-4 weeks to my credit card which I used to pay for it.
Conclusion : Apple does have a good return policy. No question asked. I did tell them that I have already opened the box and play with it. They told me no problem. They will take it back and will give me a full refund.
But I believe I can return and get my full refund because I placed an order for a new iPad Wifi + Celullar. Not sure if they will give full refund for products returned without placing a new order. I guess not.
I am happy now that I can get a new iPad in a few days time. Thanks Apple for your good Return Policy in Malaysia.